A good maintenance is essential to improve the durability of
facilities and the quality of services being delivered through the
SAMo helps citizen support Governments in assessing the current
status and monitoring any change to the status of facilities.
It does so by supporting collection and management of data through a
three step process, which we summarize with:
- Collect: get the data about a specific facility or a set of facilities
- Monitor: signal any change to the status of facilities
- Understand: use the data to understand how to improve
Data collection in SAMo is performed through campaigns. A
campaign is performed by assessors, who deliver structured
interviews to citizens and collect information,
through indicators about the status of
different targets (e.g. a facility).
A campaign, thus, is a way to assess the current status of various
facilities as experienced it by the citizens who use such facility.
It achieves two purposes: it allows to take a snapshot of the
current status of a set of targets and it does so by involving
citizens in the evaluation process.
At the end of a campaign, all data (good or bad) is made available
on this website. Thus, not only it is possible to view data about a
specific target, but it is also possible to view data about the
campaigns and the assessors responsible for data collection.
Facilities can be kept in a good status only if a proper maintenance
is performed. Moreover, as time passes by, the data collected in
campaigns might become obsolete or false.
The application will allow citizens to signal any change to the
status of indicators of monitored facilities.
Maintenance can be performed at different levels and requires
different degrees of specialization.
We can distinguish, in particular:
- User maintenance. This is what everyone can do every
day, like, e.g., cleaning up the work table, the house, filing
bills and memos, archiving our old messages, throwing away old
papers, putting the garbage out, ... This kind of maintenance
doesn't require money, specific skills, or equipment.
- Unskilled maintenance. This is the maintenance which is
performed to restore the operational status of something: for
instance changing light bulbs, tightening loose screws, cleaning
gutters, mowing the grass, etc. This doesn't require big money
(if you do it yourself), nor specific skills. However, it
requires tools: a hammer, screw driver, a ladder, soap, etc.
- Skilled maintenance. This is the maintenance which is
performed to restore the status of something and which requires
specific skills. For instance, replacing window panes, ceiling
boards, and other restoration work which requires skilled
personnel. This kind of maintenance requires money, skills and
tools - a handy man or professional
- Rehabilitation works. This is exceptional maintenance
which is performed to restore the status of a facility after a
major problem. This category includes operations such as
replacing roofs, floors, windows, doors... - this requires
craftsmanship, money and plant - only a professional can do this
- Specialist maintenance of equipment by experts. This
kind of maintenance is performed to keep equipment operational and
in good conditions. This kind of maintenance requires expertise
of the tool and on the brand, like you need Xerox specialist to
maintain the Xerox copier
SAMo indicators are meant to highlight the maintenance status, so
that actions can be taken at the simplest possible level. This has,
in our opinion, two potential consequences:
- it helps raise awareness on what citizens can do to improve
the conditions of the facilities they use. Very often is up to
people the possibility of creating a better environment for
themselves and the community.
- it helps raise awareness about what the Government should do
to improve the conditions of facilities used by citizens.