A good maintenance is essential to improve the durability of facilities and the quality of services being delivered through the facilities. SAMo helps citizen support Governments in assessing the current status and monitoring any change to the status of facilities. It does so by supporting collection and management of data through a three step process, which we summarize with:
  • Collect: get the data about a specific facility or a set of facilities
  • Monitor: signal any change to the status of facilities
  • Understand: use the data to understand how to improve


Data collection in SAMo is performed through campaigns. A campaign is performed by assessors, who deliver structured interviews to citizens and collect information, through indicators about the status of different targets (e.g. a facility). A campaign, thus, is a way to assess the current status of various facilities as experienced it by the citizens who use such facility. It achieves two purposes: it allows to take a snapshot of the current status of a set of targets and it does so by involving citizens in the evaluation process. At the end of a campaign, all data (good or bad) is made available on this website. Thus, not only it is possible to view data about a specific target, but it is also possible to view data about the campaigns and the assessors responsible for data collection.


Facilities can be kept in a good status only if a proper maintenance is performed. Moreover, as time passes by, the data collected in campaigns might become obsolete or false. The application will allow citizens to signal any change to the status of indicators of monitored facilities.


Maintenance can be performed at different levels and requires different degrees of specialization. We can distinguish, in particular:
  • User maintenance. This is what everyone can do every day, like, e.g., cleaning up the work table, the house, filing bills and memos, archiving our old messages, throwing away old papers, putting the garbage out, ... This kind of maintenance doesn't require money, specific skills, or equipment.
  • Unskilled maintenance. This is the maintenance which is performed to restore the operational status of something: for instance changing light bulbs, tightening loose screws, cleaning gutters, mowing the grass, etc. This doesn't require big money (if you do it yourself), nor specific skills. However, it requires tools: a hammer, screw driver, a ladder, soap, etc.
  • Skilled maintenance. This is the maintenance which is performed to restore the status of something and which requires specific skills. For instance, replacing window panes, ceiling boards, and other restoration work which requires skilled personnel. This kind of maintenance requires money, skills and tools - a handy man or professional
  • Rehabilitation works. This is exceptional maintenance which is performed to restore the status of a facility after a major problem. This category includes operations such as replacing roofs, floors, windows, doors... - this requires craftsmanship, money and plant - only a professional can do this
  • Specialist maintenance of equipment by experts. This kind of maintenance is performed to keep equipment operational and in good conditions. This kind of maintenance requires expertise of the tool and on the brand, like you need Xerox specialist to maintain the Xerox copier
SAMo indicators are meant to highlight the maintenance status, so that actions can be taken at the simplest possible level. This has, in our opinion, two potential consequences:
  • it helps raise awareness on what citizens can do to improve the conditions of the facilities they use. Very often is up to people the possibility of creating a better environment for themselves and the community.
  • it helps raise awareness about what the Government should do to improve the conditions of facilities used by citizens.