Social accountability is about involving and empowering people in monitoring and help improving public services and assets.
Worldwide there is increasing recognition that citizen involvement is critical for enhancing democratic governance, improving service delivery, and fostering empowerment. "Demand for Good Governance" (DFGG) refers to the ability of citizens, civil society organizations and other non state actors to hold the state accountable and make it responsive to their needs. DFGG encompasses initiatives that focus on citizens as the ultimate stakeholders and include activities relating to - information disclosure, demystification and dissemination; beneficiary/user participation and consultation; complaints handling; and independent and/or participatory monitoring. DFGG aims to strengthen the capacity of NGOs, the media, local communities, and the private sector to hold authorities accountable for better development results. DFGG mechanisms can be initiated and supported by the state, citizens or both but very often they are demand-driven and operate from the bottom-up. (Source: Participation and Civic Engagement:)
The concept of accountability has gained increasing importance in the World Bank's discourse in the past two decades. The 1996 "cancer of corruption speech" of former President Jim Wolfensohn was a turning point as it marked the inclusion of government accountability in policy discussions. Analytical studies and frameworks that have been developed since have contributed greatly to advancing the agenda. For example, the 2001 World Development Report and the World Bank's empowerment framework recognized accountability as an integral component of 'empowerment' and hence poverty reduction. Similarly, the 2004 World Development Report: "Making Services Work for the Poor", placed accountability relationships between policy makers, service providers, and clients at the core of development effectiveness. Moreover, the Social Development Strategy released in 2005 recognized accountability of institutions as one of the three key conceptual pillars for empowering poor people. The importance of demand-side of governance interventions was also further developed in the multi-stakeholder engagement guidance note and Governance and Anti-Corruption Strategy. These important benchmarks paved the way for translating accountability into specific Bank policies and practices. (Source: Participation and Civic Engagement:)
The goal of the SAMo project is experimenting forms of civil engagement to assess, monitor, and help improve public infrastructure in Mozambique.
An important aspect of any procurement activity is guaranteeing that contracted work gets delivered on time and within budget. For some contractors, rushing to achieve the previous two goals (or to increase margins) sometimes comes at the expenses of the quality of the delivered product (e.g. unfinished or low quality work). This, in turn, strongly affects the efficacy and the impact of the interventions donors, such as the World Bank, perform through Public Agencies and Governments. Since citizens are the ultimate beneficiaries of the policies intervention of donors, empowering them in supporting quality inspection and quality assurance activities can help achieve two significant goals: close the loop in various procurement activities, by having the beneficiaries systematically collect information about the quality of delivered results; move the responsibility of monitoring service delivery where it belongs, namely with citizens more than with Governments; in the process help making citizens more aware of their role in making their Governments accountable for effective implementations and delivery of services. The long goal of the project is piloting solutions in Mozambique, in the areas of Education, Justice, Health, and Agriculture, to monitor the procurement and the delivery of Government services.
The information you can find on this website is the output of a pilot conducted in June 2012 to experiment civil engagement on a small scale. In particular through a technological platform inspired from Ushahidi, Taarifa, and other similar tools, and through the collaboration of various stakeholders, such as the Ministry of Education, the Maputo Living Lab, ICT4G Group of Fondazione Bruno Kesskler, and the World Bank we collected interviews from parents of kids enrolled in various schools in the Moamba region. This application has been used to collect the information, aggregate it, and make it available on this website.